Privacy Policy
Last updated: September 17, 2026
Front-Load ("we", "us", or "our") operates a mobile and web dating application (the "Service") built on the principle of honest, front-loaded disclosures. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
Account information: Your email address, password (stored as a hash), display name, and role. When you sign in with Google, we receive the email and basic profile info Google shares with us.
Profile information: The details you choose to add to your profile, including display name, tagline, bio, age, gender, what you're looking for, interests, location, occupation, and up to three photos.
"Front-Loaded" disclosures: The truthful disclosures you agree to share up front — worst habits, physical disclosures, speech impediments, weird hobbies, and any other disclosures you add. These are visible to other members on your profile by design, because that is the core of the Service.
Messages and interactions: The content of messages you send to matches, and records of profiles you like or pass on.
Reports and support requests: If you report another member or contact support, we store the details of your report or request, including the reported member's ID and your note.
Payment information: When you purchase Premium or boosts, payment is processed by Stripe. We do not store your full card number — Stripe handles that. We store a record of your subscription status (e.g., whether you are a Premium member).
Device and usage data: Standard technical information such as device type, app interactions, and local storage entries (e.g., your login session) used to operate and improve the Service.
2. How We Use Your Information
- To create and display your profile to other members.
- To match you with other members based on mutual likes.
- To deliver messages between matched members.
- To process Premium subscriptions and one-time boost purchases via Stripe.
- To review reports, enforce the Front-Load Pledge, and keep the community honest and safe.
- To respond to support and advertising inquiries.
- To maintain the security, integrity, and proper functioning of the Service.
3. Who Sees Your Information
Other members: Your profile content (display name, photos, bio, age, location, interests, and your front-loaded disclosures) is visible to other members for matching and browsing. The content of your messages is visible only to you and the member you're messaging.
Service providers: We use third-party services to operate the app:
Base44 — our backend and app platform, which stores your account and profile data on our behalf.
Stripe — processes payments for Premium and boosts. Stripe's privacy policy applies to your payment details.
Google — if you choose to sign in with Google, Google shares your email and basic profile info with us per Google's policies.
Legal purposes: We may disclose information if required to comply with a legal obligation, protect our rights, or respond to a credible safety or abuse report.
We do not sell your personal information to third parties.
4. Data Retention
We keep your profile, messages, and interaction data for as long as your account is active. You can delete your account and its associated data at any time from within the app (Profile → Delete account). When you request deletion, we remove your profile, photos, messages, and matches from our active systems.
5. Your Choices
- Account: You can edit or delete your profile at any time in the app.
- Permissions: You can manage device permissions (such as location or camera) in your phone's settings.
- Payments: You can cancel a Premium subscription at any time; access continues until the end of the billing period.
- Data deletion: Use the in-app "Delete account" option to erase your data, or email us using the contact below.
6. Children's Privacy
Front-Load is not for anyone under 18. We do not knowingly collect information from children. If you believe a minor has registered, please contact us and we will remove the account.
7. Security
We use reasonable measures to protect your information, including hashed passwords, access controls, and secure payment processing through Stripe. No method of transmission or storage is fully secure, but we work to protect your data using industry-standard practices.
8. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we'll revise the "Last updated" date above and notify you within the app if the changes are significant.
9. Contact Us
If you have questions about this Privacy Policy or your data, you can reach us through the in-app Support page or by email at the address listed in your app's Support section.